Returns & Exchanges

At Gunite Pools of Nassau, we want to ensure your pool maintenance and equipment purchases meet your exact standards. If you are not completely satisfied, you may return unused items in their original packaging within 30 days of delivery.

1

Initiate Your Return

Contact our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original manufacturer packaging, ensuring all manuals, parts, and accessories are included to qualify for a full refund.

3

Ship the Item

Affix the provided shipping label or send the package via your preferred carrier to our Nassau processing center, keeping a copy of the tracking number for your records.

4

Receive Your Refund

Once our technicians inspect the returned equipment for quality assurance, a refund will be issued to your original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing