Frequently Asked Questions
Everything you need to know about our premium pool supplies and services.
What is the typical shipping timeframe for pool equipment?
In-stock items like pumps, filters, and cleaners are typically processed within 1-2 business days and delivered within 5-7 business days depending on your location.
Do you offer professional installation for purchased parts?
Yes, Gunite Pools of Nassau offers professional installation services for all major equipment purchased through our store for customers within our local service area.
What is your return policy for chemicals and maintenance kits?
Unopened chemicals and maintenance kits can be returned within 30 days of purchase. For safety reasons, we cannot accept returns on chemicals that have been opened or have a broken seal.
Are your products covered by a manufacturer warranty?
All pool equipment sold through our store comes with a full manufacturer warranty. We are an authorized dealer for major brands, ensuring your purchase is protected.
How do I know which replacement part is compatible with my gunite pool?
You can use our online compatibility guide or contact our expert support team with your pool's model information to ensure you select the correct fit for your system.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and offer flexible financing options for larger equipment purchases.